Pet Boarding Frequently Asked Questions

How much does it cost to board my pet?

  • Type of Pet
  • Cat
  • Dog
  • Hospital Board
  • Food for your Pet’s Stay
  • Regular Rate
  • $18/day
  • $27/day
  • $38.55-48.55/day
  • $3/day

If you pick up before 12:00 p.m. or your pet gets a bath or groomed there is no charge for that day.

What are check in and check out times?

  • Day
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • Drop off/ pick up time
  • 7:00 a.m. – 9:00 p.m.
  • 7:00 a.m. – 7:00 p.m.
  • 7:00 a.m. – 7:00 p.m.
  • 7:00 a.m. -2:00 p.m. 3:15pm – 9:00 p.m.
  • 7:00 a.m. – 9:00 p.m.
  • 7:00 a.m – 6:00 p.m
  • Closed

Do you board only dogs and cats?

We occasionally board other small animals such as birds and rabbits, please call Sheabel for details.

What vaccinations must my pet have to board?

For dogs we require an annual physical exam, DHPP, Leptospirosis, Rabies, Bordetella (every six months), negative annual fecal test and negative annual heartworm test.

For cats we require an annual physical exam, FVRCCP, Rabies, FELV, and negative annual fecal test.

What is the minimum age for boarding?

We accept puppies 6 weeks or older, provided they are weaned and have had their first set of puppy boosters.  We keep them separate from the other guests until they have completed their vaccination series.

Can my pets board together?

Yes we can accommodate your pets staying together as long as space allows. We want to provide safety and adequate space for each pet.

Do you provide discounts for multiple pets?

Yes. If your pets are boarded together in the same suite, we offer you 15% off the rate of the second.

My pet is boarding for the first time. What should we expect?

Your pet will adjust quickly to our boarding facility, our staff and routines. Feeding, cleansing, exercise, and pet care associate monitoring are all scheduled events that bring order and structure to the boarding environment.

What are your cat accommodations?

Our cat suites are located on our second floor, completely secluded from all other activities. This will ensure them a very calm and serene stay. They have ample room to walk around, have shelves/hiding spaces to rest in, and beds and blankets to cuddle in.

Do you offer day boarding?

Yes. During our hours of operation Monday-Saturday we day board dogs.  The rate for day board is 12.00 per day.

Can my dog have additional walks/ playtimes?

Certainly. We offer extra playtime sessions for 5.75 each

Where do you take the pets when it is raining?

Our playtime area is covered with a canopy that allows for a cozy covered experience outside even when the weather is bad.

Can I bring my pet’s regular food?

Yes. In general, maintaining the same diet being eaten at home is a good idea, and we encourage you to bring your own dog and cat food.  If this is not practical, or if we run out of your food during your pet’s stay, Sheabel feed’s Prescription Diet gastrointestinal health food.

What items can I bring with my pet?

You are welcome to bring personal bedding, toys, food or treats for your pet. We recommend that you bring a favorite toy or two, to help make your pet feel more comfortable. Please write your pet’s first and last names on anything that you do bring.

We provides sanitized stainless steel bowls for food and water, so unless your pet will only eat out of a special container or doesn’t like metal bowls, there’s no need to bring your own bowls. We also have a large variety of dog and cat beds, and lots of blankets and toys.

Sometimes when pets stay with us and are out of their normal environment they can be destructive towards their belongings. Our staff goes to all measures to prevent this, but sometimes accidents happen. We ask that you not bring things that are of great sentimental value or of great monetary value.

What if my pet requires medication?

We are happy to give oral and topical medicines to pets boarding with us. We ask that you bring the medications in their original containers so we understand exactly what we are giving and have information regarding dosage, prescribing veterinarian, etc. The charge for administering medicine is 4.00 per day

What do you do if my pet becomes injured or ill?

Our staff is trained in looking for oddities in condition and behavior of your pets. If an abnormality is noticed they will notify our veterinarians on staff so it can be evaluated. Upon the veterinarian’s evaluation they will contact you and discuss the situation and treatments.  We will use all available resources to ensure your pet’s safety, security and health while you are away, and always do our very best to inform you of any changes in your pet’s condition.

Can I call and check on my pet while it is boarding?

Yes. Please feel free to call and check on your pet at any time. Our Pet Care Associates would love to tell you how your pet is doing.

Can I come to your facility for a tour before boarding?

Yes you can. We are very welcome to entertaining kennel tours to show off our wonderful facility and staff. When you take a kennel tour you receive a 10% off coupon for your first hotel visit.

Can you taxi my pet to and from Sheabel?

We offer a full pet taxi service within 15 miles that can bring your pets in and deliver them home. The fee for the pet taxi is 35.00 one way and 45.00 two way

Can my dog have a bath or be groomed while they are there?

Of course, we have a highly trained staff of bathers and groomers that would love to accommodate your pet’s needs. We encourage a “freshening up” bath before they go home. If your pet is bathed or groomed you are not charged for that day of boarding.

Do you offer other amenities?

We do offer several amenities for additional charges. Those include: Senior boarding, email updates with pictures, text updates with pictures, additional playtimes, and a TLC package that includes playtime twice daily, a nail trim, and a night time tuck in.

Do you ever fill up?

Yes we do tend to fill up on holidays, spring break, and summer weekends. It is best if you can reserve your spot as quick as possible.

How do I make a reservation?

You can request a reservation on the tab at the top of the page, or please feel free to call us at 859-269-PETS (7387)